Appoinment Setter

Appointment Setter / Customer Service Representative (CSR)

Location: Bogotá, Colombia

Contract Type: Permanent contract directly with Lean Solutions

Salary: $3,200,000 COP

Schedule: Full-time availability between 6:00 a.m. and 7:00 p.m. (40 hours per week)

Days Off: 2 days per week

Job Description:

Lean Solutions is looking for a highly motivated and fluent English-speaking Appointment Setter / Customer Service Representative (CSR) to join our team. The main responsibility of this role is to handle inbound and outbound calls to schedule appointments for automotive workshops, ensuring a smooth and efficient customer experience.

Responsibilities:

Answer incoming calls and make outbound calls to schedule appointments.

Confirm, reschedule, or modify appointments as needed.

Provide clear and accurate information about workshop services.

Accurately record customer information in the system.

Maintain a professional and customer-focused attitude at all times.

Requirements:

Minimum 1 year of experience in customer service or call center roles.

Advanced English proficiency (spoken and written).

Excellent communication and active listening skills.

Ability to work under pressure and as part of a team.

Basic knowledge of office tools and CRM systems.

Benefits:

Permanent contract directly with Lean Solutions.

Job stability and growth opportunities.

Dynamic and collaborative work environment.

Ongoing training and development.

Two days off per week.